{"id":21,"date":"2022-12-14T17:37:43","date_gmt":"2022-12-14T16:37:43","guid":{"rendered":"https:\/\/kelterborn-crafts.com\/?page_id=21"},"modified":"2024-01-23T18:11:41","modified_gmt":"2024-01-23T17:11:41","slug":"complaints_code","status":"publish","type":"page","link":"https:\/\/kelterborn-crafts.com\/cz\/complaints_code\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"
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Reklama\u010dn\u00ed \u0159\u00e1d<\/h2>

\u00a0<\/p>

Reklama\u010dn\u00ed \u0159\u00e1d je ur\u010den pouze pro vadn\u00e9 \u010di zam\u011bn\u011bn\u00e9 zbo\u017e\u00ed vinou Prod\u00e1vaj\u00edc\u00edho (p\u0159\u00edpadn\u011b vinou dopravce).<\/p>

\u00a0<\/p>

Pokyny k odspouen\u00ed od smlouvy a vr\u00e1cen\u00ed zbo\u017e\u00ed koupen\u00e9ho z eshopu ve 14 dnech od n\u00e1kupu jsou pops\u00e1ny v Obchodn\u00edch podm\u00ednk\u00e1ch<\/a> - Kapitole 5.<\/p>

\u00a0<\/p>

I. VYMEZEN\u00cd N\u011aKTER\u00ddCH POJM\u016e<\/strong><\/h5>

Prod\u00e1vaj\u00edc\u00ed:<\/strong>
Ing. Kate\u0159ina Kelterborn
Adresa: Tu\u010dkova 919\/28, 602 00 BRNO, \u010cesk\u00e1 republika
I\u010c: 17645603<\/p>

\u00a0<\/p>

Webiste:<\/strong> E-shop je webov\u00e1 aplikace Prod\u00e1vaj\u00edc\u00edho kelterborn-crafts.com\/cz\/ , kde mohou Z\u00e1kazn\u00edci nakupovat Zbo\u017e\u00ed\/v\u00fdrobky Prod\u00e1vaj\u00edc\u00edho.<\/p>

\u00a0<\/p>

Z\u00e1kazn\u00edkem <\/strong>se pro \u00fa\u010dely Reklama\u010dn\u00edho \u0159\u00e1du rozum\u00ed p\u0159\u00edjemce Zbo\u017e\u00ed\/v\u00fdrobk\u016f vyr\u00e1b\u011bn\u00fdch\/dod\u00e1van\u00fdch Prod\u00e1vaj\u00edc\u00edm, kter\u00e9 z\u00edsk\u00e1v\u00e1 od Prod\u00e1vaj\u00edc\u00edho za pen\u011b\u017en\u00ed \u00faplatu.<\/p>

\u00a0<\/p>

Zbo\u017e\u00edm\/V\u00fdrobkem<\/strong> se rozum\u00ed movit\u00e9 v\u011bci dod\u00e1van\u00e9 Prod\u00e1vaj\u00edc\u00edm Z\u00e1kazn\u00edk\u016fm nebo vyr\u00e1b\u011bn\u00e9 a dod\u00e1van\u00e9 Prod\u00e1vaj\u00edc\u00edm Z\u00e1kazn\u00edk\u016fm. Pro bli\u017e\u0161\u00ed p\u0159ibl\u00ed\u017een\u00ed Prod\u00e1vaj\u00edc\u00ed uv\u00e1d\u00ed, \u017ee Zbo\u017e\u00edm rozum\u00ed movit\u00e9 v\u011bci p\u0159eprod\u00e1van\u00e9 od t\u0159et\u00edch subjekt\u016f, v\u00fdrobkem potom movit\u00e9 v\u011bci, kter\u00e9 Prod\u00e1vaj\u00edc\u00ed s\u00e1m vyr\u00e1b\u00ed.<\/p>

II. Z\u00c1KLADN\u00cd USTANOVEN\u00cd<\/strong><\/h5>

Tento reklama\u010dn\u00ed \u0159\u00e1d se vztahuje na Zbo\u017e\u00ed\/v\u00fdrobky vyr\u00e1b\u011bn\u00e9\/dod\u00e1van\u00e9 Prod\u00e1vaj\u00edc\u00edm, a to jak zakoupen\u00e9 v\u00a0E-shopu Prod\u00e1vaj\u00edc\u00edho, tak v\u00a0s\u00eddle Provozovny. Tento reklama\u010dn\u00ed \u0159\u00e1d je ned\u00edlnou sou\u010d\u00e1st\u00ed V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednek Prod\u00e1vaj\u00edc\u00edho a ka\u017ed\u00fd Z\u00e1kazn\u00edk je povinen se s\u00a0n\u00edm sezn\u00e1mit p\u0159ed odesl\u00e1n\u00edm z\u00e1vazn\u00e9 objedn\u00e1vky. Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje postup, p\u0159i n\u011bm\u017e Z\u00e1kazn\u00edk uplat\u0148uje sv\u00e1 pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed a p\u0159i n\u011bm\u017e jsou ze strany Prod\u00e1vaj\u00edc\u00edho tyto n\u00e1roky \u0159e\u0161eny.<\/p>

\u00a0<\/p>

Prod\u00e1vaj\u00edc\u00ed deklaruje svoji p\u0159ipravenost vyj\u00edt sv\u00fdm Z\u00e1kazn\u00edk\u016fm v\u00a0r\u00e1mci reklama\u010dn\u00edho \u0159\u00edzen\u00ed vst\u0159\u00edc s\u00a0t\u00edm, \u017ee jsou v\u0161echny reklamace \u0159\u00e1dn\u011b a v\u010das vy\u0159izov\u00e1ny.<\/p>

\u00a0<\/p>

Reklama\u010dn\u00ed \u0159\u00edzen\u00ed dle tohoto reklama\u010dn\u00edho \u0159\u00e1du se \u0159\u00edd\u00ed z\u00e1konem \u010d. 89\/2012 Sb., ob\u010dansk\u00fdm z\u00e1kon\u00edkem, v\u00a0platn\u00e9m zn\u011bn\u00ed, a z\u00e1konem \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele v\u00a0platn\u00e9m zn\u011bn\u00ed, s\u00a0p\u0159ihl\u00e9dnut\u00ed k\u00a0obsahu tohoto reklama\u010dn\u00edho \u0159\u00e1du.<\/p>

\u00a0<\/p>

Prod\u00e1vaj\u00edc\u00ed d\u00e1le upozor\u0148uje Z\u00e1kazn\u00edky, \u017ee s ohledem na charakter Zbo\u017e\u00ed\/v\u00fdrobk\u016f, kter\u00e9 vyr\u00e1b\u00ed\/dod\u00e1v\u00e1, je nutn\u00e9\u00a0 vhodn\u00fdm zp\u016fsobem skladovat.\u00a0pou\u017e\u00edvat a skladovat, jak je pops\u00e1no sekci Doporu\u010den\u00e1 pravidla pou\u017e\u00edv\u00e1n\u00ed a skladov\u00e1n\u00ed<\/a>.<\/p>

\u00a0<\/p>

Pokud nejsou tato pravidla dodr\u017eena, Z\u00e1kazn\u00edk ztr\u00e1c\u00ed pr\u00e1vo na jakoukoli kompenzaci plynouc\u00ed z vadn\u00e9ho pln\u011bn\u00ed.<\/p>

\u00a0<\/p>

III. ZAH\u00c1JEN\u00cd REKLAMA\u010cN\u00cdHO \u0158\u00cdZEN\u00cd<\/strong><\/h5>

Prod\u00e1vaj\u00edc\u00ed p\u0159ikl\u00e1d\u00e1 ke ka\u017ed\u00e9 doru\u010dovan\u00e9 z\u00e1silce a n\u00e1kupu fakturu, p\u0159\u00edpadn\u011b doklad o zaplacen\u00ed, jen\u017e slou\u017e\u00ed jako dodac\u00ed a z\u00e1ru\u010dn\u00ed list.<\/p>

\u00a0<\/p>

Prod\u00e1vaj\u00edc\u00ed upozor\u0148uje Z\u00e1kazn\u00edky, \u017ee Zbo\u017e\u00ed\/v\u00fdrobky zakoupen\u00e9 u jin\u00e9ho prodejce, ne\u017e je Prod\u00e1vaj\u00edc\u00ed, je t\u0159eba reklamovat v m\u00edst\u011b n\u00e1kupu, tedy u tohoto jin\u00e9ho prodejce, nikoliv u Prod\u00e1vaj\u00edc\u00edho.<\/p>

\u00a0<\/p>

Reklama\u010dn\u00ed \u0159\u00edzen\u00ed je zah\u00e1jeno okam\u017eikem, kdy byly Prod\u00e1vaj\u00edc\u00edmu doru\u010deny v\u0161echny pot\u0159ebn\u00e9 n\u00e1le\u017eitosti, tedy \u0159\u00e1dn\u011b vypln\u011bn\u00fd Reklama\u010dn\u00ed formul\u00e1\u0159<\/strong><\/a>, kopie dokladu o zaplacen\u00ed Zbo\u017e\u00ed\/v\u00fdrobku (faktura, doklad o zaplacen\u00ed) a dle povahy reklamace a okolnost\u00ed p\u0159\u00edpadu i doru\u010den\u00ed Zbo\u017e\u00ed\/v\u00fdrobku na adresu Prod\u00e1vaj\u00edc\u00edho.\u00a0<\/p>

\u00a0<\/p>

Reklamaci je mo\u017eno uplatnit t\u00edmto zp\u016fsobem:<\/strong><\/p>

  1. Z\u00e1kazn\u00edk po\u0161le Prod\u00e1vaj\u00edcmu vypln\u011bn\u00fd Reklama\u010dn\u00ed formul\u00e1\u0159<\/a> emailovou adresu info@kelterborn-crafts.com nebo Prod\u00e1vaj\u00edc\u00edho kontaktuje na Facebooku.<\/li>
  2. Pokud je to mo\u017en\u00e9, Prod\u00e1vaj\u00edc\u00ed ve sv\u00e9 komunikaci p\u0159ilo\u017e\u00ed fotku vadn\u00e9ho \/ zam\u011bn\u011bn\u00e9ho produktu. Velmi to pom\u016f\u017ee p\u0159i rychlosti vy\u0159\u00edzen\u00ed reklamace.<\/li>
  3. Prod\u00e1vaj\u00edc\u00ed kontaktuje Z\u00e1kazn\u00edka nejpozd\u011bji do 3 pracovn\u00edch dn\u016f (m\u016f\u017ee b\u00fdt d\u00e9le v p\u0159\u00edpad\u011b dovolen\u00e9 ohl\u00e1\u0161en\u00e9 na e-shopu) a spole\u010dn\u011b se domluv\u00ed na dal\u0161\u00edm postup
    Pokud Z\u00e1kazn\u00edkovi nebylo p\u0159ijet\u00ed reklamace potvrzeno, je t\u0159eba, aby se obr\u00e1til na Prod\u00e1vaj\u00edc\u00edho a tam si doru\u010den\u00ed reklamace potvrdil.<\/li>
  4. Dal\u0161\u00ed kroky z\u00e1le\u017e\u00ed na p\u0159ede\u0161l\u00e9 dohod\u011b. Prod\u00e1vaj\u00edc\u00ed m\u016f\u017ee:
    a) po\u017e\u00e1dat Z\u00e1kazn\u00edka o vr\u00e1cen\u00ed Zbo\u017e\u00ed\/Produktu zp\u00e1tky Prod\u00e1vaj\u00edc\u00edmu za \u00fa\u010delem opravy
    b) po\u017e\u00e1dat Z\u00e1kazn\u00edka o vr\u00e1cen\u00ed Zbo\u017e\u00ed\/Produktu zp\u00e1tky Prod\u00e1vaj\u00edc\u00edmu a vym\u011bnit ho za nov\u00fd
    c) dohodnout se se Z\u00e1kazn\u00edkem na \u010d\u00e1ste\u010dn\u00e9m vr\u00e1cen\u00ed pen\u011bz, zat\u00edmco Z\u00e1kazn\u00edk si Zbo\u017e\u00ed\/Produkt nech\u00e1
    d) po\u017e\u00e1dat Z\u00e1kazn\u00edka o vr\u00e1cen\u00ed Zbo\u017e\u00ed\/Produktu zp\u00e1tky Prod\u00e1vaj\u00edc\u00edmu a vr\u00e1tit mu kupn\u00ed cenu.<\/li><\/ol>

    Pokud byl Z\u00e1kazn\u00edk po\u017e\u00e1d\u00e1n o vr\u00e1cen\u00ed Zbo\u017e\u00ed\/Produktu zp\u00e1tky Prod\u00e1vaj\u00edc\u00edmu, Z\u00e1kazn\u00edk tak u\u010din\u00ed bez zbyte\u010dn\u00e9ho odkladu p\u0159es doru\u010dovac\u00ed slu\u017ebu na adresu Prod\u00e1vaj\u00edc\u00edho:<\/p>


    Kate\u0159ina Kelterborn
    Tu\u010dkova 919\/28
    602 00 BRNO
    \u010cesk\u00e1 republika<\/p>

    IV. KVALITA P\u0158I P\u0158EVZET\u00cd A OBSAH REKLAMACE<\/strong><\/h5>

    Pokud m\u00e1 p\u0159evzat\u00e9 Zbo\u017e\u00ed\/v\u00fdrobek nedostatky (nap\u0159. nen\u00ed kompletn\u00ed, neodpov\u00edd\u00e1 jeho mno\u017estv\u00ed, nehod\u00ed se ke sjednan\u00e9mu \u00fa\u010delu atd.), pak se jedn\u00e1 o vady Zbo\u017e\u00ed\/v\u00fdrobku, za kter\u00e9 odpov\u00edd\u00e1 Prod\u00e1vaj\u00edc\u00ed.<\/p>

    \u00a0<\/p>

    Z\u00e1kazn\u00edk m\u016f\u017ee u Prod\u00e1vaj\u00edc\u00edho uplatnit nejpozd\u011bji do jednoho roku od p\u0159evzet\u00ed Zbo\u017e\u00ed\/v\u00fdrobu podle sv\u00e9ho po\u017eadavku n\u00e1rok na bezplatn\u00e9 odstran\u011bn\u00ed vady nebo na p\u0159im\u011b\u0159enou slevu z ceny; nen\u00ed-li to povaze vady ne\u00fam\u011brn\u00e9 (zejm\u00e9na nelze-li vadu odstranit bez zbyte\u010dn\u00e9ho odkladu), lze uplatnit po\u017eadavek na dod\u00e1n\u00ed nov\u00e9 v\u011bci bez vad nebo nov\u00e9 sou\u010d\u00e1sti bez vad, t\u00fdk\u00e1-li se vada pouze t\u00e9to sou\u010d\u00e1sti.<\/p>

    \u00a0<\/p>

    Nen\u00ed-li oprava nebo v\u00fdm\u011bna Zbo\u017e\u00ed\/v\u00fdrobku mo\u017en\u00e1, na z\u00e1klad\u011b odstoupen\u00ed od smlouvy m\u016f\u017ee Z\u00e1kazn\u00edk po\u017eadovat vr\u00e1cen\u00ed kupn\u00ed ceny v pln\u00e9 v\u00fd\u0161i.<\/p>

    \u00a0<\/p>

    Prod\u00e1vaj\u00edc\u00ed nen\u00ed povinen n\u00e1roku Z\u00e1kazn\u00edka vyhov\u011bt, pokud prok\u00e1\u017ee, \u017ee Z\u00e1kazn\u00edk vadu Zbo\u017e\u00ed\/V\u00fdrobku s\u00e1m zp\u016fsobil.<\/p>

    \u00a0<\/p>

    U prod\u00e1van\u00e9ho pou\u017eit\u00e9ho Zbo\u017e\u00ed\/v\u00fdrobku Prod\u00e1vaj\u00edc\u00ed neodpov\u00edd\u00e1 za vady odpov\u00eddaj\u00edc\u00ed m\u00ed\u0159e dosavadn\u00edho pou\u017e\u00edv\u00e1n\u00ed nebo opot\u0159eben\u00ed. U Zbo\u017e\u00ed\/v\u00fdrobk\u016f prod\u00e1van\u00fdch za ni\u017e\u0161\u00ed cenu Prod\u00e1vaj\u00edc\u00ed neodpov\u00edd\u00e1 za vadu, pro kterou byla ni\u017e\u0161\u00ed cena sjedn\u00e1na.<\/p>

    V. PR\u00c1VA Z\u00a0VADN\u00c9HO PLN\u011aN\u00cd A Z\u00c1RU\u010cN\u00cd DOBA A OBSAH REKLAMACE<\/strong><\/h5>

    Pr\u00e1va z\u00a0odpov\u011bdnosti za vady, kter\u00e1 zp\u016fsobil Prod\u00e1vaj\u00edc\u00ed, mus\u00ed Z\u00e1kazn\u00edk uplatnit u\u00a0Prod\u00e1vaj\u00edc\u00edho v\u00a0z\u00e1ru\u010dn\u00ed dob\u011b, jinak mu pr\u00e1va z\u00a0odpov\u011bdnosti za vady prodan\u00e9ho Zbo\u017e\u00ed a v\u00fdrobk\u016f zanikaj\u00ed. Z\u00e1ru\u010dn\u00ed doba je v d\u00e9lce 12 m\u011bs\u00edc\u016f od p\u0159evzet\u00ed Zbo\u017e\u00ed\/v\u00fdrobku, pokud se nejedn\u00e1 o Zbo\u017e\u00ed\/v\u00fdrobek s krat\u0161\u00ed nebo del\u0161\u00ed dobou exspirace danou Prod\u00e1vaj\u00edc\u00edm. Pak plat\u00ed z\u00e1ru\u010dn\u00ed doba v d\u00e9lce, jak je u jednotliv\u00fdch v\u00fdrobk\u016f zm\u00edn\u011bno.<\/p>

    \u00a0<\/p>

    Z\u00e1kazn\u00edk je povinen uplatnit reklamaci Zbo\u017e\u00ed\/v\u00fdrobku, kter\u00fd je v z\u00e1ru\u010dn\u00ed dob\u011b, u Prod\u00e1vaj\u00edc\u00edho bez zbyte\u010dn\u00e9ho odkladu po zji\u0161t\u011bn\u00ed vady. Neozn\u00e1m\u00ed-li Z\u00e1kazn\u00edk vadu bez zbyte\u010dn\u00e9ho odkladu pot\u00e9, co ji mohl p\u0159i dostate\u010dn\u00e9 p\u00e9\u010di zjistit, reklamace nemus\u00ed b\u00fdt Prod\u00e1vaj\u00edc\u00edm uzn\u00e1na.<\/p>

    \u00a0<\/p>

    Z\u00e1kazn\u00edk v odd\u00edlu \u201ePopis z\u00e1vady\u201c Reklama\u010dn\u00edho formul\u00e1\u0159e podrobn\u011b uvede, v \u010dem spat\u0159uje rozpor s kupn\u00ed smlouvou, jak se vada projevuje, datum, kdy vadu zjistil a p\u0159\u00edpadn\u011b od\u016fvodn\u00ed, pro\u010d ji nezjistil d\u0159\u00edve, pokud od p\u0159evzet\u00ed Zbo\u017e\u00ed\/v\u00fdrobku uplynulo v\u00edce dn\u00ed.<\/p>

    \u00a0<\/p>

    Pr\u00e1vo z\u00a0vadn\u00e9ho pln\u011bn\u00ed, tedy volbu \u0159e\u0161en\u00ed reklamace, Z\u00e1kazn\u00edk uvede v\u00a0odd\u00edlu \u201eNavrhovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace\u201c Reklama\u010dn\u00edho listu. Fin\u00e1ln\u00ed rozhodnut\u00ed, jak reklamaci \u0159e\u0161it je v\u017edy na Prod\u00e1vaj\u00edc\u00edm, kter\u00fd bude ov\u0161em br\u00e1t v potaz p\u0159\u00e1n\u00ed Z\u00e1kazn\u00edka. Rozhodnut\u00ed se \u0159\u00edd\u00ed n\u00e1sleduj\u00edc\u00edmi pravidly:<\/p>

    \u00a0<\/p>

    1. Preferovan\u00fd zp\u016fsob vy\u0159e\u0161en\u00ed reklamace je oprava Zbo\u017e\u00ed\/Produktu. Kv\u016fli unik\u00e1tn\u00ed povaze rukod\u011bln\u00e9ho zbo\u017e\u00ed oprava ale nen\u00ed v\u017edy mo\u017en\u00e1.<\/li>
    2. Pokud nen\u00ed oprava mo\u017en\u00e1, Prod\u00e1vaj\u00edc\u00ed rozhodne, zda Zbo\u017e\u00ed\/Produkt vym\u011bn\u00ed za identick\u00fd, nebo vr\u00e1t\u00ed Z\u00e1kazn\u00edkovi kupn\u00ed cenu.<\/li>
    3. Pokud nen\u00ed mo\u017enost opravy ani vytvo\u0159en\u00ed identick\u00e9ho produktu, Prod\u00e1vaj\u00edc\u00ed vr\u00e1t\u00ed Z\u00e1kazn\u00edkovi kupn\u00ed cenu Zbo\u017e\u00ed\/Produktu (t\u00edm se smlouva od po\u010d\u00e1tku ru\u0161\u00ed a Z\u00e1kazn\u00edkovi budou vr\u00e1ceny pen\u00edze - podm\u00ednkou v\u0161ak je, \u017ee Z\u00e1kazn\u00edk doru\u010d\u00ed reklamovan\u00e9 Zbo\u017e\u00ed\/v\u00fdrobek spolu s vypln\u011bn\u00fdm Reklama\u010dn\u00edm listem a dokladem o n\u00e1kupu na adresu Prod\u00e1vaj\u00edc\u00edho.)<\/li>
    4. Pokud si Z\u00e1kazn\u00edk p\u0159eje vadn\u00fd produkt ponechat, m\u016f\u017ee se s Prod\u00e1vaj\u00edc\u00edm domluvit na \u010d\u00e1ste\u010dn\u00e9m vr\u00e1cen\u00ed pen\u011bz v rozumn\u00e9 v\u00fd\u0161i.<\/li>
    5. Pokud se takov\u00e1 vada vyskytla opakovan\u011b (t\u0159et\u00ed reklamace pro stejnou z\u00e1vadu nebo \u010dtvrt\u00e1 pro odli\u0161nou z\u00e1vadu, m\u016f\u017ee Z\u00e1kazn\u00edk uplatnit pr\u00e1vo na p\u0159im\u011b\u0159enou slevu z\u00a0kupn\u00ed ceny, v\u00fdm\u011bnu Zbo\u017e\u00ed\/v\u00fdrobku anebo odstoupit od smlouvy.<\/li><\/ol>

      Mimosoudn\u00ed vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed je zah\u00e1jeno na n\u00e1vrh Z\u00e1kazn\u00edka prost\u0159ednictv\u00edm elektronick\u00e9 adresy info@kelterborn-crafts.com. Informaci o vy\u0159\u00edzen\u00ed st\u00ed\u017enosti za\u0161le Prod\u00e1vaj\u00edc\u00ed na elektronickou adresu Z\u00e1kazn\u00edka. V\u00a0p\u0159\u00edpad\u011b, \u017ee se mimosoudn\u00ed spor nepoda\u0159\u00ed vy\u0159e\u0161it p\u0159\u00edmo, je mo\u017en\u00e9 oslovit p\u0159\u00edslu\u0161nou \u010ceskou obchodn\u00ed inspekci se s\u00eddlem \u0160t\u011bp\u00e1nsk\u00e1 567\/15, Praha 2, I\u010c: 000 20\u00a0869. N\u00e1vrh lze podat nejpozd\u011bji do 1. roku ode dne kdy Z\u00e1kazn\u00edk u Prod\u00e1vaj\u00edc\u00edho uplatnil sv\u00e9 pr\u00e1vo poprv\u00e9.\u00a0 Z\u00e1kazn\u00edk m\u00e1 pr\u00e1vo zah\u00e1jit mimosoudn\u00ed \u0159e\u0161en\u00ed sporu online vytvo\u0159en\u00e9 Evropskou komis\u00ed prost\u0159ednictv\u00edm platformy ODR.<\/a>.<\/strong><\/p>

      VI. VYHODNOCEN\u00cd A VY\u0158\u00cdZEN\u00cd REKLAMACE<\/strong><\/h5>

      Prod\u00e1vaj\u00edc\u00ed vy\u0159\u00edd\u00ed reklamaci nejpozd\u011bji ve lh\u016ft\u011b 30 dn\u016f ode dne p\u0159ijet\u00ed reklamace nebo od okam\u017eiku doru\u010den\u00ed vadn\u00e9ho Zbo\u017e\u00ed\/Produktu. O vy\u0159\u00edzen\u00ed reklamace bude Z\u00e1kazn\u00edk informov\u00e1n tak, \u017ee mu bude vystaveno potvrzen\u00ed o vy\u0159\u00edzen\u00ed reklamace, v\u00a0n\u011bm\u017e je uvedeno datum a zp\u016fsob vy\u0159\u00edzen\u00ed reklamace, potvrzeno p\u0159\u00edpadn\u00e9 proveden\u00ed opravy a doba trv\u00e1n\u00ed opravy, p\u0159\u00edpadn\u011b od\u016fvodn\u011bno zam\u00edtnut\u00ed reklamace. Potvrzen\u00ed o vy\u0159\u00edzen\u00ed reklamace bude Z\u00e1kazn\u00edkovi zasl\u00e1no na e-mail, uvedl-li ho, nebo odesl\u00e1no poskytovatelem po\u0161tovn\u00edch slu\u017eeb.<\/p>

      \u00a0<\/p>

      V\u00a0p\u0159\u00edpad\u011b opr\u00e1vn\u011bn\u00e9 reklamace, jej\u00ed\u017e sou\u010d\u00e1st\u00ed bylo doru\u010den\u00ed reklamovan\u00e9ho Zbo\u017e\u00ed\/v\u00fdrobku Prod\u00e1vaj\u00edc\u00edho (nebylo-li Zbo\u017e\u00ed\/v\u00fdrobek doru\u010dov\u00e1no osobn\u011b), m\u00e1 Z\u00e1kazn\u00edk n\u00e1rok na n\u00e1hradu n\u00e1klad\u016f \u00fa\u010deln\u011b vynalo\u017een\u00fdch p\u0159i uplatn\u011bn\u00ed tohoto pr\u00e1va (nap\u0159. po\u0161tovn\u00e9ho dle tarifu \u010cesk\u00e9 po\u0161ty, s.p.). Takovou n\u00e1hradu v\u0161ak Z\u00e1kazn\u00edk mus\u00ed u Prod\u00e1vaj\u00edc\u00edho uplatnit do jednoho m\u011bs\u00edce po uplynut\u00ed lh\u016fty, ve kter\u00e9 je t\u0159eba vytknout vadu, a to p\u0159edlo\u017een\u00edm dokladu o \u00fahrad\u011b j\u00edm vynalo\u017een\u00fdch n\u00e1klad\u016f. Prod\u00e1vaj\u00edc\u00ed v\u00a0tomto smyslu preferuje dohodu se z\u00e1kazn\u00edkem a p\u0159\u00edpadn\u011b i jin\u00e9 alternativn\u00ed \u0159e\u0161en\u00ed. K\u00a0n\u00e1hrad\u011b n\u00e1klad\u016f dojde bezhotovostn\u011b na bankovn\u00ed \u00fa\u010det, kter\u00fd Z\u00e1kazn\u00edk pro tyto \u00fa\u010dely uvede.<\/p>

      \u00a0<\/p>

      Z\u00e1kazn\u00edk bere na v\u011bdom\u00ed, \u017ee z\u00e1silky zaslan\u00e9 v\u00a0r\u00e1mci reklamace na adresu Prod\u00e1vaj\u00edc\u00edho na dob\u00edrku nebudou Prod\u00e1vaj\u00edc\u00edm p\u0159ijaty.<\/p>

      \u00a0<\/p>

      V p\u0159\u00edpad\u011b vr\u00e1cen\u00ed pen\u011bz (cel\u00e9 \u010d\u00e1stky nebo jej\u00ed \u010d\u00e1sti) m\u016f\u017ee trvat a\u017e 30 dn\u00ed ne\u017e se pen\u00edze objev\u00ed na Z\u00e1kazn\u00edkov\u011b \u00fa\u010dtu.<\/p>

      VII. DOPORU\u010cEN\u00cd PROD\u00c1VAJ\u00cdC\u00cdHO P\u0158I P\u0158EB\u00cdR\u00c1N\u00cd ZBO\u017d\u00cd\/V\u00ddROBK\u016e OD DOPRAVCE<\/strong><\/h5>

      V\u00a0p\u0159\u00edpad\u011b, kdy je Z\u00e1kazn\u00edkovi Zbo\u017e\u00ed\/v\u00fdrobek zas\u00edl\u00e1n prost\u0159ednictv\u00edm dopravce, kter\u00fdm je \u010cesk\u00e1 po\u0161ta, s.p. anebo smluvn\u00ed dopravce Spole\u010dnosti, a to spol. GEIS \u010di GSL, PPL, doporu\u010duje Prod\u00e1vaj\u00edc\u00ed z\u00e1kazn\u00edkovi p\u0159i p\u0159eb\u00edr\u00e1n\u00ed z\u00e1silky p\u0159ekontrolovat jej\u00ed stav. Je-li t\u00edmto zp\u016fsobem zji\u0161t\u011bno mechanick\u00e9 po\u0161kozen\u00ed obalu z\u00e1silky, p\u0159\u00edpadn\u011b i viditeln\u00e9 po\u0161kozen\u00ed obsahu z\u00e1silky, doporu\u010duje Spole\u010dnost z\u00e1silku nep\u0159eb\u00edrat, p\u0159\u00edpadn\u011b tuto skute\u010dnost u dopravce reklamovat zp\u016fsobem popsan\u00fdm n\u00ed\u017ee.<\/p>

      \u00a0<\/p>

      V\u00a0p\u0159\u00edpad\u011b, \u017ee Z\u00e1kazn\u00edk zjist\u00ed po\u0161kozen\u00ed z\u00e1silky p\u0159i p\u0159eb\u00edr\u00e1n\u00ed od dopravce, je nutn\u00e9, aby s\u00a0n\u00edm ihned sepsal z\u00e1znam o po\u0161kozen\u00ed, p\u0159\u00edpadn\u011b z\u00e1silku na m\u00edst\u011b otev\u0159el a p\u0159ekontroloval obsah. Pokud zjist\u00ed po\u0161kozen\u00ed Zbo\u017e\u00ed\/v\u00fdrobk\u016f dodate\u010dn\u011b, je nutn\u00e9 do 48 hodin od p\u0159evzet\u00ed z\u00e1silky kontaktovat Prod\u00e1vaj\u00edc\u00edho. Prod\u00e1vaj\u00edc\u00ed vy\u0159\u00edd\u00ed n\u00e1sledn\u011b reklamaci s dopravcem a kontaktuje z\u00e1kazn\u00edka ohledn\u011b zp\u016fsobu vy\u0159\u00edzen\u00ed reklamace. Prod\u00e1vaj\u00edc\u00ed v\u00a0t\u00e9to souvislosti doporu\u010duje Z\u00e1kazn\u00edkovi po\u0159\u00eddit fotodokumentaci obalu, v\u00fdpln\u011b, p\u0159\u00edpadn\u011b po\u0161kozen\u00e9ho Zbo\u017e\u00ed\/v\u00fdrobku a tuto zaslat Prod\u00e1vaj\u00edc\u00edmu, stejn\u011b jako je t\u0159eba zachovat v\u0161echny sou\u010d\u00e1sti z\u00e1silky (obal, v\u00fdpl\u0148 atd.) pro \u00fa\u010dely zji\u0161t\u011bn\u00ed p\u0159\u00ed\u010diny po\u0161kozen\u00ed.<\/p>

      \u00a0<\/p>

      V\u00a0p\u0159\u00edpad\u011b, \u017ee Z\u00e1kazn\u00edk po p\u0159evzet\u00ed z\u00e1silky od dopravce zjist\u00ed ne\u00faplnost z\u00e1silky, z\u00e1m\u011bnu Zbo\u017e\u00ed\/v\u00fdrobku nebo nesrovnalost na faktu\u0159e nebo da\u0148ov\u00e9m dokladu, je Z\u00e1kazn\u00edk povinen neprodlen\u011b kontaktovat Prod\u00e1vaj\u00edc\u00edho, maxim\u00e1ln\u011b v\u0161ak do 48 hodin ode dne p\u0159evzet\u00ed z\u00e1silky od dopravce. P\u0159i zji\u0161t\u011bn\u00ed reklamace p\u0159i p\u0159evzet\u00ed z\u00e1silky p\u0159ed v\u00edkendem, \u010di sv\u00e1tkem, je nutn\u00e9 nahl\u00e1sit tuto skute\u010dnost neprodlen\u011b n\u00e1sleduj\u00edc\u00ed pracovn\u00ed den. Sou\u010dasn\u011b s\u00a0t\u00edm je Z\u00e1kazn\u00edk povinen zachovat kompletn\u00ed obal z\u00e1silky v\u010detn\u011b v\u00fdpln\u011b a krabice.<\/p>

      \u00a0<\/p>

      Tento Reklama\u010dn\u00ed \u0159\u00e1d vstupuje v\u00a0platnost dne 1. b\u0159ezna 2023.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Complaints Code \u00a0 Complaints Code covers only faulty items (caused by delivery service or the Seller) or an incorrect delivery caused by the Seller. \u00a0 The policy for withdrawal and return of the Goods\/products purchased via e-shop within 14 days from purchase is described in Terms and Conditions \u2013 Chapter 5. \u00a0 I. DEFINITION OF […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"yoast_head":"\nComplaints Code - Kelterborn Crafts<\/title>\n<meta name=\"description\" content=\"How to deal with faulted items caused by us or delivery service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kelterborn-crafts.com\/cz\/complaints_code\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Code - Kelterborn Crafts\" \/>\n<meta property=\"og:description\" content=\"How to deal with faulted items caused by us or delivery service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kelterborn-crafts.com\/cz\/complaints_code\/\" \/>\n<meta property=\"og:site_name\" content=\"Kelterborn Crafts\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/KelterbornCrafts\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-23T17:11:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kelterborn-crafts.com\/wp-content\/uploads\/2022\/10\/roh-guardians-of-the-forest-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1152\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kelterborn-crafts.com\\\/complaints_code\\\/\",\"url\":\"https:\\\/\\\/kelterborn-crafts.com\\\/complaints_code\\\/\",\"name\":\"Complaints Code - 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